129 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This policy transparently explains how the 129 platform collects, uses, stores, and protects the personal information of Malaysian users.
Effective date: 1 January 2026
Information We Collect
When you register or use the 129 platform, we collect several categories of information to ensure our services function properly and securely.
Account Information
Username, email address, encrypted password, date of birth and identity information required during the registration process. This information is used to verify your identity and ensure that only eligible users (aged 18 and above) can access the platform.
Payment Information
Records of deposit and withdrawal transactions in MYR. We do not store your full card number or banking passwords — all financial transactions are processed through a secure, encrypted payment gateway.
Device & Browser Information
IP address, device type, operating system, browser type, and session data. This information is collected automatically for security, fraud detection, and user experience optimisation on the 129 platform.
Usage Data
Records of in-platform activity, including games played, bets placed, and login and logout times. This data helps us understand how users interact with the platform and improve our services over time.
How We Use Your Information
Information collected by 129 is used solely for legitimate purposes directly related to the provision of platform services.
- Account Management — handles registration, login, identity verification and password management.
- Transaction Processing — processing deposits and withdrawals in MYR securely and accurately.
- Platform security — detecting suspicious activity, unauthorised access attempts, and potential fraud.
- Customer support — resolves queries, complaints or technical issues reported by users.
- Legal compliance — fulfilling applicable legal obligations, including anti-money laundering compliance.
- Service improvement — analysing usage patterns to improve the interface, performance, and overall user experience.
129 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The 129 platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security.
Types of Cookies Used
- Essential cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies — collects information on how users interact with the platform to enable ongoing improvements.
- Preference cookies — saves your personal settings such as language preference and display configuration so you don't have to reconfigure them every time you log in.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use the full functionality of the 129 platform.
Data Storage, Security & Sharing
Data Security
All data collected by the 129 platform is stored on servers protected with SSL encryption and appropriate technical security measures. Access to users' personal data is restricted to authorised personnel only and is used solely for the purposes stated in this policy.
Retention Period
Active account data is retained for as long as your account remains active. Once an account is closed, data required for legal or audit purposes may be kept for a period defined by applicable regulations before being permanently deleted.
Third-Party Sharing
129 does not sell, rent, or trade users' personal data to third parties for marketing purposes. User information may only be shared in the following situations:
- Payment processors required to carry out deposit and withdrawal transactions in MYR.
- Legal authorities where required by a court order or statutory obligation.
- Technical service providers involved in platform operations, subject to strict confidentiality agreements.
User Rights Over Personal Data
As a 129 platform user, you have certain rights regarding the personal data we hold about you.
You may request a copy of the personal data we hold about you at any time through customer support.
If any of your information is inaccurate or out of date, you have the right to request that we update it.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
You may object to the processing of your data for specific purposes, including direct marketing communications.
To exercise any of the above rights, please contact the 129 support team through official channels. We will process your request within a reasonable timeframe.
Policy Changes & How to Contact Us
Changes to This Policy
129 reserves the right to update this privacy policy from time to time to reflect changes in our data practices or applicable legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after a change notice is published will be considered acceptance of the updated policy.
We encourage users to review this page periodically to stay informed on how your data is managed by the 129 platform.
Contact Customer Support
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact the 129 customer support team. You may also refer to our FAQ us for basic guides that may answer your questions right away.
Support email: [email protected]
Still Have Questions About Your Data?
The 129 team is here to help. Check out our FAQ us for a quick answer, or log in to contact support directly. New users can create an account with confidence — your privacy is protected from day one.